Emotions Defined
Attitudes are seen as logical judgements emotions are considered feelings
Attitudes: Judements about an attitude object; based mainly on rational logic,
Emotions: experiences related to be an object; based on innate
Emotions, Attitudes , and Behavior
-how emotions influence attitudes: feelings are shaped by cumulative episodes; we listen in on our emotions when determining our attitude toward something
-potential conflict between thinking and emotional processes
-emotions also directly affect behavior; e.g. facial expression
Cognitive Dissonance
-a state of anxiety that occurs when an individual’s beliefs, feelings and behaviors are inconsistent with one another. Causes stress..
-most common when behavior is: known to others, done voluntarily, can’t be undone
Emotional Labor Defined
-effort need to express organizationally desired emotions during interpersonal transactions
-emotional labor is higher when job requires
Emotional Intelligence Defined
-Ability to; perceive, regulate, express emotion in oneself and others
Job Satisfaction
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