-Communication: process by which information is transmitted and understood between two or more people
-supports work coordination/organizational learning/decision making/employee well being
Communication Process: forming, encoding, transmitting the intended message to a receiver, decoding message and provides feedback to sender
2 Types of Communication
-Verbal: Spoken communication
-Nonverbal: Body language, facial gestures, voice intonation, physical distance, & silence
-Email isn’t always the most appropriate form of communication it’s just an easy outlet
-most appropriate medium partly depends on social acceptance factors, including organization and team norms
-individuals preference for specific communication channels
-barriers create noise in the communication process
-people misinterpret messages due to perceptual biases
-People screen out messages due to information overload
-problems amplified in cross-cultural settings w/ language barriers and difference in nonverbal cues
-to get message across empathize with the receiver w/ what the information is being presented
-Management by walking around: communication practice in which executives get out of their offices and learn from others in the organization through face-to-face dialogue
-Grapevine: an unstructured informal network founded on social relationships rather than organizational charts or job descriptions
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